According to results' of a study of 600.000 calls to a service of technical support, the Android terminals are those which would know the most material breakdowns followed by Windows Phone, iPhone and Blackberry.
The smartphones are Android less reliable than their principal competitors? It is the question which the study undertaken by WDS raises which examined 600.000 calls customers over one one year period in Europe, the United States, Australia and in South Africa.
The sleeping partner of the study compared the number of calls by OS with those concerning a material breakdown. It comes out from it a failure rate of 14% for the Android terminals, of 9% for Windows Phone, 8% for the iPhone and 3,7% for the Blackberry.
Many ranges of price for the terminals Android
the most frequent breakdowns relate to problem on the keys, the microphone and the battery. WDS is a supplier of managed services who counts among his AT&T customers, Vodafone, Orange, HTC, Nokia, Samsung, Sony Ericsson, Microsoft, Motorola.
According to the study, the variation in the results would be explained by the fact why Apple and RIM manufacture their terminals while Microsoft and Google grant licences to manufacturers OEM.
In the case of Android, one counts 35 different manufacturers who do not have all the same level of quality of manufacture according to the segments of price that they target. WDS admits all the same the limits of its study insofar as it could not cross its figures with the number of terminals sold for each mark during this period.
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